Tile Distributor in Need of Reliable Hardware Provider

Situation

A large Tile Distributor in Louisville, KY was in need of hardware procurement and support from a fast, transparent, and reliable source. The immediacy for needed hardware stemmed from their ambitions for transition to an integrated warehouse management system.

Solution

Their initial introduction to IDS came through their current ERP provider, Kerridge Commercial Systems (KCS), during the transition to a warehouse management system. IDS was recommended as a trusted partner by KCS, to ensure compatibility and a smooth integration. IDS took a holistic approach and didn't just provide the hardware they needed but also assessed their workflows and offered equipment that aligned with their business needs. IDS invested the time and effort in getting to know their specific requirements, which is crucial for tailoring solutions for their operations.  

Just as important, IDS offered ongoing maintenance of the equipment and quarterly replenishment of supplies. This demonstrated the commitment to providing continuous support. This is particularly important in the world of technology where updates and maintenance are essential for optimal performance. IDS's willingness to jump in and assist, even with tight deadlines, shows flexibility and responsiveness. It is especially valuable in a fast-paced business environment where unexpected challenges can and do arise.

Results

ID Solutions has become the main avenue of hardware procurement, maintenance, and support for this major Tile Distributor among others. “The IDS Difference” shines bright in the relationships built on trust, communication, and good business.